At Essence Move, we want you to be completely happy with your purchase. This policy explains your rights under UK law, along with how our returns process works.

Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK law, you have the right to cancel your order within 14 days of receiving your item(s), without giving any reason. Once you've told us you wish to cancel, you then have a further 14 days to send the item(s) back to us.

To cancel, simply email us at support@essencemove.co.uk with your order number, stating that you wish to cancel.

Our Extended Returns Policy
As a gesture of goodwill, we go beyond the legal minimum and offer 30 days from the date of delivery to return your item(s) for a refund or exchange.

To be eligible, items must be:

• Unworn and unwashed
• In their original condition, with all tags attached
• In their original packaging where possible

How to Start a Return
Email us at support@essencemove.co.uk with your order number and the item(s) you'd like to return. We'll confirm your return and guide you through the next steps.

Refunds
Once we receive and inspect your returned item(s), we'll notify you by email. If approved, your refund will be processed to your original payment method within 14 days of us receiving the return, in line with UK regulations. In practice, we aim to process refunds within 5-7 business days.

Original delivery charges are refunded only when the return is due to a fault, damage, or an error on our part.

Exchanges
Need a different size or colour? Let us know when you contact us and we'll arrange it as quickly as possible, subject to stock availability.

Return Shipping Costs
Customers are responsible for return shipping costs, except where the item is faulty, damaged, or incorrect. We recommend using a tracked and insured service, as we cannot be held responsible for returns lost in transit.

Faulty, Damaged, or Incorrect Items (Consumer Rights Act 2015)
Under the Consumer Rights Act 2015, you have a legal right to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.

If your item arrives faulty, damaged, or different from what you ordered, contact us at support@essencemove.co.uk within 30 days of delivery. We'll arrange a free return and offer a full refund or replacement, your choice.

If a fault develops after 30 days but within 6 months of delivery, you're still entitled to a free repair or replacement in most cases, unless we can show the fault wasn't present at the time of delivery.

Items Excluded from Return
For hygiene reasons, the following items cannot be returned unless faulty:

• Underwear and swimwear where the hygiene seal has been removed or broken

Gift Returns
If you received an item as a gift, please contact us at support@essencemove.co.uk and we'll do our best to help, though refunds can only be issued to the original payment method.

Need Help?
Our team is here for you. Reach out anytime at support@essencemove.co.uk and we'll get back to you within 24 hours, Monday to Friday.