Privacy Policy

At Essence Move, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights regarding your data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are
Essence Move ("we", "us", "our") operates essencemove.co.uk. For any questions about this policy or your personal data, contact us at support@essencemove.co.uk.

Information We Collect
When you visit our store or place an order, we may collect:

  • Contact details (name, email address, phone number, delivery and billing address)
  • Order information (items purchased, order value, order history)
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Technical data (IP address, browser type, device information, pages visited, via cookies and similar technologies)
  • Communications you send us (emails, contact form messages)

How We Use Your Information
We use your personal data to:

  • Process and fulfil your orders, including delivery and payment
  • Communicate with you about your order (confirmations, shipping updates, returns)
  • Respond to your questions and customer service requests
  • Improve our website, products, and customer experience
  • Send marketing communications, where you've given consent, which you can withdraw at any time
  • Prevent fraud and comply with legal obligations

Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:

  • Contract, to process your order and provide our services
  • Consent, for marketing emails and non-essential cookies
  • Legitimate interests, to improve our services and prevent fraud
  • Legal obligation, where required by law (e.g. tax records)

Sharing Your Information
We do not sell your personal data. We may share it with:

  • Payment processors, to complete transactions securely
  • Delivery and courier companies, to fulfil your order
  • IT and website service providers, who help us run our store
  • Authorities, where required by law

All third parties are required to keep your data secure and use it only for the purposes we specify.

Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings, though this may affect site functionality.

Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, where applicable
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at support@essencemove.co.uk.

Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place in line with UK data protection law.

Children's Privacy
Our website is not intended for children under 16, and we do not knowingly collect data from children.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your Right to Complain
If you have concerns about how we handle your data, you can contact the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Contact Us
For any questions about this Privacy Policy or your personal data, email us at support@essencemove.co.uk.